Utilities

For a new connection, property owners are required to complete the physical service connections and must hire a Contractor to bring the service from the water main, or sanitary sewer, to buildings on their property under a Building Permit.

The full cost of the water and/or sewer service pipe from the main to the building is paid by the property owner.

Township Building Inspectors and Ontario Clean Water Agency inspectors are required to inspect the service installation from the road right-of-way into the building(s).

The process and paperwork required for private service connections are as follows:

• Apply for a Building Permit for the installation of the exterior service piping and any interior plumbing that may be required. You may choose to allow your Contractor to apply for a Building Permit on your behalf.
• Property owners or contractors must complete a Service Connection-Installation application. Spool piece is provided to contractor by Township staff when fees are paid.
• Property owners are required to enter into a Water Sewer Service Connection Agreement.  
• If work is required within the road right-of-way, the Contractor needs to apply for a Road Cut Permit for excavation and reinstatement.
• If a new driveway is required, or alterations to an existing driveway, the Contractor needs to apply for an Entranceway permit.

Property owners may request an extension of municipal water and/or sanitary sewer in the Village of Lansdowne if services are not currently available. To initiate this process, please complete the Service Connection-Installation application and staff will be in touch to review the process with you.

Property owners may be required to repair or upgrade the municipal service connections to their homes. To initiate this process, please complete the Service Connection-Installation application and staff will be in touch to review the process with you.

For new builds, once the spool piece is installed, contractor must call Manager of Infrastructure & Environmental Services, or delegate, to request water meter installation. 48 hours notice is required. Installation of meter is completed by water system manager (OCWA). 

The water meter must be installed in a location where it is protected from freezing. Water meters must not be located in the crawl space. A water meter must be installed on the drinking water supply before any water is used. Water and/or wastewater charges will apply as soon as the water meter is installed.

Once services are installed, property owners and tenants are required to complete a Water/Sewer Service Connection Agreement. This account is for the purpose of establishing and maintaining a service connection, and for billing/collection purposes. Once the private service connections are complete, water/wastewater rates will be added to the monthly bill.

If you are a resident of the village of Lansdowne and have a secondary building or a room for an elderly family member who lives with you, you may qualify for the Water and Wastewater Rebate for Seniors program.

Review the policy guidelines and submit an application if you qualify.

The following companies provide services to TLTI.

If you experience a power outage, or a fallen tree hazard please contact your service provider:

Hydro One Networks Inc.
P.O. Box 5700, Markham, ON L3R 1C8
Billing and Service Inquiries: 888-664-9376
Report a Power Outage, Fallen Tree Hazard or Emergency: 800-434-1235 or 888-625-4401
Website: http://www.hydroone.com

Eastern Ontario Power
P.O. Box 1179, Cornwall, ON K6H 5V3
Customer Inquiries & 24-hour Emergency Phone: 613-382-2118

You may qualify for a reduction on your electricity bill.
Contact Ontario Electricity Support Program (OESP)
Phone: 855-831-8151
Website: http://www.energy.gov.on.ca/en/ontario-electricity-support-program

The following companies provide telephone and internet services in our area.

Bell
Phone: 877-811-6899
Website: http://www.bell.ca/

Cogeco
Phone: 1-844-711-5686
Website: https://www.cogeco.ca/en/

Lansdowne Telephone
42 King St. W., Lansdowne, ON K0E 1L0
Phone: 613-659-2222
Website: http://www.1000island.net

WTC Communications
Phone: 613-547-6939
Website: https://www.wtccommunications.ca/

Xplornet-My High Speed Networks
20 Cowan Ave., Brockville, ON K6V 6E6
Phone: 613-342-3946
Website: http://myhighspeed.caed.ca

Natural gas is available in some areas of the Township.  To inquire to see if the services are available in your location contact, Enbridge.

If you smell gas, call 1-866-763-5427 or 911 immediately.

If you are planning to renovate or excavate, contact Ontario One Call first to get a locate so you can dig safely. Remember, you are liable for any damage or injury caused by interfering with any buried services. Request your free locate online at the Ontario One Call Web Portal or call 1-800-400-2255.

There are several pipelines transporting hydrocarbons through our Township:

• TransCanada's Canadian Mainland carries natural gas
  Phone: 1-888-982-7222 

• Trans-Northern's line carries refined petroleum products
  Phone: 1-800-361-0608

• Enbridge's Line 9 carries crude oil products and a network of smaller pipelines through our Township for the distribution of natural gas.
  Phone: 1-877-362-7434

The province of Ontario needs your help identifying pollution incidents where and when they happen. This will help them respond quickly and keep our communities safe.

Please report it immediately if you witness any of the following:

• pollution spilled on land, in the water or air
• industrial or commercial noise pollution
• waste being dumped into the natural environment
• improper disposal of commercial waste

Please report potential pollution incidents online at to the Ontario Spills Action Centre .  Owners of pollutants must report spills by phone 1-800-268-6060 to the Spills Action Centre.    Smell gas call 1-866-763-5427.