The Township of Leeds and the Thousand Islands governs itself and its residents by creating and implementing by-laws. The Township acts on both a complaint basis and on a proactive basis according to enforcement protocols outlined below. The By-Law Reference Guide provides further details for residents and visitors on by-laws in TLTI.
How to Submit a Complaint
Complaints can be submitted to the Township through the website, Ask a Question and Report a Problem is monitored Monday to Friday from 9:00 am to 4:30 pm.
Frontenac Municipal Law Enforcement is contracted by the Township to provide By-law enforcement services outside of regular Township business hours for complaints are related to At-Large or Injured Dogs and the Noise By-law. Please contact Frontenac Municipal Law Enforcement at 613-541-3213. This is an answering service only, please leave specific details including:
- your name;
- the address of the property of concern; and
- Phone Number where you can be reached.
Once a complaint is received, Frontenac Municipal Law Enforcement or a staff member may reach out to the complainant if there are any questions or further clarification required.
All complainant names and information are confidential and are protected under the Municipal Freedom of Information and Protection of Privacy Act; such information may be disclosed if the matter goes to court.
Enforcement Protocols
The Township is empowered by the Ontario Municipal Act to pass by-laws. Every reasonable effort is made to ensure compliance with municipal by-laws and the department protocols guide. Areas of responsibility are as follows:
- the Chief Building Official (CBO) is responsible for the administration and enforcement of the Ontario Building Code, including property standards
- the Fire Chief is responsible for Fire Code enforcement
- the By-law Enforcement and Education Officer ensures compliance regarding property standards, illegal dumping and dog control issues.