Are you planning to dig a garden, landscape or fence your lot, dig a patio or pool area, improve your driveway, repair your home's foundation, or add a porch, deck, or room to your home? Before you break ground on any project, you must get locates for any infrastructure that may be hidden underground.
Ontario One Call is a free service that contacts all infrastructure owners on your behalf to help you learn where it's safe to dig.
Call Ontario One Call 24 hours a day, 7 days a week for free locate of all services: 800-400-2255; or Visit Ontario One Call.
Contact them at least five full business days before you plan to dig.
Why do I need locates?
- It's the law. Under Ontario law, it is illegal to dig without having natural gas lines located.
By filing a locate request you will be provided with locate information for:
- Watermains and water service line
- Sanitary sewer mains
- Stormwater pipes
- Encroachments
Other utility companies like Hydro One, Bell Canada, and Enbridge Gas will also be contacted and will supply information based on where you plan to dig.
What happens next?
Ontario One Call will pass on your locate request to the Township and to other utility owners. In five business days or less, you will receive drawings showing you where the underground wires, pipes, or other infrastructure is, so you can complete your job safely.
What about emergencies?
Sometimes an emergency means you can't wait five days for information on underground infrastructure. In an emergency, call Ontario One Call at 1-800-400-2255 and locators will be onsite within two hours – 24 hours a day, 7 days a week. Note, emergency locates must be requested by phone – you can't do them online.